Returns & Exchanges

At CoffeeAM, we take pride in the quality of our gourmet roasts and want you to be completely satisfied with every sip. If you are not happy with your purchase, please contact us within 30 days of receipt for a resolution or replacement.

1

Contact Customer Support

Email or call our support team with your order number and the specific reason for your return to obtain a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that the RMA number is clearly written on the outside of the box to prevent processing delays.

3

Ship the Product

Send the package back to our roasting facility using a trackable shipping method; please note that shipping costs for non-defective returns are the responsibility of the customer.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method or provide store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing